Services: Business to Consumer & Business to Business

Business to Consumer Business to Business Multilingual Campaigns Outbound Inbound - Dedicated & Shared Staff Customer Acquisition Upselling and Cross Selling Surveys Customer Retention Bundled Product Offers Direct Mail Follow Up Lead Generation

Lead List Profiling Do Not Call (DNC) Compliance Chat Support Payment Card Industry (PCI) Compliance Bad Debt Collections Customer Care Interactive Voice Response (IVR) Emergency Voice Mail Blasts Data Collection and Surveys

 Outbound Telesales

Outbound telephone sales has become a true art form. It begins with data analysis and goal setting, transitions to recruiting and hiring, and is primarily about managing people to meet goals. Customers come in all shapes and sizes. Great outbound telephone sales representatives must understand how to ask questions, discover opportunities, and create relationships. Yesterday, telephone sales was about power dialing. Today, telephone sales is about prospecting, nurturing, and creating opportunities.

Inbound sales
Inbound telephone sales are unlike ever before a maturing industry. In the past, organizations understood the value of a direct marketing lead, but failed to track and capitalize on its opportunities. Today, that has changed. An inbound telephone sale is the result of great marketing and great products. The marketing generates the telephone call and the products ensure repeat calls. The receiver of the call becomes critical. Inbound telephone representatives must reinforce the marketing message, and position the product to distinguish itself from competition. Time is short. Every call is warm, only for moments. At Phone Ware®, we train our representatives to understand your valuable differentiation. Our staff studies more than the skillsets for great telephone sales. We study marketing, customer care, interpersonal relationships. We believe an inbound call is more than just the end of the marketing and product cycle. It’s merely the beginning of a terrific opportunity. 

Customer Care
Customer Care is today’s vehicle for impressing and keeping your clients. In the past, a customer care department was a cost-center. Now, it is a marketing and customer retention platform. New business is always gold-but enhancing your relationships with existing customers provides best-practice organizations with a leading edge. Think of your customer campaign this way: Every touch matters, the people are far more important than the technology, and data is king. Phone Ware® elevates your systems and practices when it comes to superior customer care. Your company, and your customers, will be impressed!