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I Need To Get A Call Center Tomorrow. What Do I Do?

I Need To Get A Call Center Tomorrow. What Do I Do? Today’s business is stressed out. Economic realities have created yet another new business model. It’s more necessary than ever to devise ways to stretch fewer resources into higher profits. Today’s mantra: “Do more with less.” And while balancing these opposing forces, customers, the […]

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How to use Measurements and Statistics to Create a Winning Call Center Operation

How to use Measurements and Statistics to Create a Winning Call Center Operation   If you believe call centers are statistics driven, then you are right on the money. Today’s fantastic CRM (Customer Relationship Management) packages allow management to enjoy a complete grasp on performance in the call center. In turn, these platforms benchmark past, […]

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Best Practices Training – How It Can Make the Difference in Call Center Performance

How a Best-Practices Training Organization Can Make the Difference in Call Center Performance If your telephone agents are the glue that drives performance in the call center, how did they become that way? Sure, natural talent is always a factor. As is terrific candidate recruiting and excellent hiring. But, more than likely, the performance of […]

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Got Customers? Got Profits? Using The Call Center to Advance your Performance, Sales and Revenue

Use The Call Center to Advance your Performance, Sales and Revenue Today’s call center is more than an extension of your organization. It is your channel of communication that strings customer and business together. Through an improved understanding of ways to optimize loyal customers and new clients, companies are taking existing service levels and proactively […]

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