Solutions



We believe the call center is one of the most critical marketing and sales elements for an accomplished business. Why? Because it is the central area of interactive communication that links customers, and future customers, together.

Phone Ware® takes pride in the solutions we present for progressive organizations. Our specialty is call center management. The ability to communicate, service, and sell your company and its valuable visions has elevated Phone Ware® to become a prominent leader of call center solutions, worldwide. We offer flexible programs that embrace the best-practices levels of sales, marketing, customer care, and help desk support.

For more information, please call 800-243-8329 or Email Us.
Learn More About Our Mission and Values Click Here

Outbound Telesales
Outbound telephone sales has become a true art form. It begins with data analysis and goal setting, transitions to recruiting and hiring, and is primarily about managing people to meet goals. Customers come in all shapes and sizes. Great outbound telephone sales representatives must understand how to ask questions, discover opportunities, and create relationships. Yesterday, telephone sales was about power dialing. Today, telephone sales is about prospecting, nurturing, and creating opportunities.
  • Acquisition of new customers
  • Customer Retention Programs
  • 100% Compliant with all Federal and
    State “Do-Not-Call” Regulations
  • Up-Sell, Cross-Sell and Soft-Skills Programs
  • Multilingual Campaigns
  • Integrated Web Interaction
  • Enhanced Branding Strategies
  • Customer Relationship Management (CRM)
  • Interactive Voice Response (IVR)
  • Data Collection
  • Survey Programs
  • Lead Generation
  • Data Base Cleansing
  • Customer Analysis

Inbound sales
Inbound telephone sales are unlike ever before a maturing industry. In the past, organizations understood the value of a direct marketing lead, but failed to track and capitalize on its opportunities. Today, that has changed. An inbound telephone sale is the result of great marketing and great products. The marketing generates the telephone call and the products ensure repeat calls. The receiver of the call becomes critical. Inbound telephone representatives must reinforce the marketing message, and position the product to distinguish itself from competition. Time is short. Every call is warm, only for moments. At Phone Ware®, we train our representatives to understand your valuable differentiation. Our staff studies more than the skillsets for great telephone sales. We study marketing, customer care, interpersonal relationships. We believe an inbound call is more than just the end of the marketing and product cycle. It’s merely the beginning of a terrific opportunity.

  • 24 x 7 x 365 Coverage
  • Dedicated and Shared Staff
  • Up-Sell, Cross-Sell and Soft-Skills Programs
  • Multilingual Campaigns
  • Enhanced Branding Strategies
  • Integrated Web Interaction
  • Acquisition of new customers
  • Customer Relationship Management (CRM)
  • Interactive Voice Response (IVR)
  • Data Collection
  • Lead Generation
  • Data Base Cleansing
  • Customer Analysis

Customer Care
 Customer Care is today’s vehicle for impressing and keeping your clients. In the past, a customer care department was a cost-center. Now, it is a marketing and customer retention platform. New business is always gold-but enhancing your relationships with existing customers provides best-practice organizations with a leading edge. Think of your customer campaign this way: Every touch matters, the people are far more important than the technology, and data is king. Phone Ware® elevates your systems and practices when it comes to superior customer care. Your company, and your customers, will be impressed!

  • 24 x 7 x 365 Coverage
  • Dedicated and Shared Staff
  • Up-Sell, Cross-Sell and Soft-Skills Programs
  • Multilingual Campaigns
  • Enhanced Branding Strategies
  • Integrated Web Interaction
  • Customer Relationship Management (CRM)
  • Interactive Voice Response (IVR)
  • Data Collection
  • Survey Programs
  • Lead Generation
  • Help Desk Tier 1 and Tier 2 Support
  • Data Base Cleansing
  • Customer Analysis