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Our Services

Services: Business to Consumer & Business to Business

  • Business to Consumer
  • Business to Business
  • Multilingual Campaigns
  • Outbound
  • Inbound-Dedicated & Shared
  • Customer Acquisition
  • Upselling and Cross Selling
  • Surveys
  • Customer Retention
  • Bundled Product Offers
  • Direct Mail Follow Up
  • Lead Generation
  • Lead List Profiling
  • Do Not Call (DNC) Compliance
  • Chat Support
  • Payment Card Industry (PCI)
  • Customer Care
  • Interactive Voice Response (IVR)
  • Emergency Voice Mail Blasts
  • Data Collection and Surveys
  • Automotive Industry
  • Social Relationship Managemement (SRM)

Outbound Telesales

Outbound telephone sales have become a true art form. Our unique process starts with:

  • Data Analysis and Goal Setting
  • Recruiting and Hiring
  • Managing Our People to Meet Goals

As customers come in all shapes and sizes a great outbound telephone sales representative must understand:

  • How to ask questions
  • How to discover opportunities to continue the selling process
  • How to create relationships to further the conversation

Yesterday, telephone sales were all about power dialing. Today, telephone sales is about prospecting, nurturing, and creating opportunities. At Phone Ware we understand just how important these processes are to getting the results you need to increase revenue and get a return on your investment.

Inbound sales

Inbound telephone sales are unlike ever before a maturing industry. In the past, organizations understood the value of a direct marketing lead, but failed to track and capitalize on its opportunities. Today, that has changed. An inbound telephone sale is the result of great marketing and great products. The marketing generates the telephone call and the products ensure repeat calls. The receiver of the call becomes critical. Inbound telephone representatives must reinforce the marketing message, and position the product to distinguish itself from competition. Time is short. Every call is warm, only for moments. At Phone Ware®, we train our representatives to understand your valuable differentiation. Our staff studies more than the skillsets for great telephone sales. We study marketing, customer care, interpersonal relationships. We believe an inbound call is more than just the end of the marketing and product cycle. It’s merely the beginning of a terrific opportunity.

Customer Care

Customer Care is today’s vehicle for impressing and keeping your clients. In the past, a customer care department was a cost-center. Now, it is a marketing and customer retention platform. New business is always gold-but enhancing your relationships with existing customers provides best-practice organizations with a leading edge. Think of your customer campaign this way: Every touch matters, the people are far more important than the technology, and data is king. Phone Ware® elevates your systems and practices when it comes to superior customer care. Your company, and your customers, will be impressed!

Phone Ware is a call center providing inbound, outbound sales, survey,
cross selling and up selling for a wide selection of industries.