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Interested in Outsourcing to a Third Party – Here’s What to Look for and What to Do

Interested in Outsourcing to a Third Party – Here’s What to Look for and What to Do Introduction Research firms report that call center outsource revenues were $11.2 billion in 2006 and are expected to grow to $16 billion by 2012. Outsourcing can be an emotional decision for a company, particularly when it involves something […]

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