Phone Ware, Inc. Call Centers of San Diego, CA

What Makes Outbound Telephone Sales Tick? A Dozen Key Variables To Your Outbound Program Introduction If you manage an inside sales or telesales team, you realize there are unique challenges to selling and managing customers over the phone. And if your organization is ready to build an inside sales department, the challenges always seem daunting. […]

Building The Up-Sell And Cross-Sell Into Your Telephone Sales Presentation The process of selling prepaid products is more challenging now than ever before. There are many competitors lurking. And, customers are becoming more educated. Initial telephone sales training has been well documented throughout the years. But, the training to up-sell and cross-sell prepaid products is […]

How to Write the PERFECT Outbound Telemarketing Script The outbound telemarketing script is your manuscript for success on the telephone. Regardless of the products or services you sell, the outbound telemarketing script trains the new employee, refreshes the veteran team member, and turns your prospects into customers. Best of all, it defines your offer and […]

Interested in Outsourcing to a Third Party – Here’s What to Look for and What to Do Introduction Research firms report that call center outsource revenues were $11.2 billion in 2006 and are expected to grow to $16 billion by 2012. Outsourcing can be an emotional decision for a company, particularly when it involves something […]

I Need To Get A Call Center Tomorrow. What Do I Do? Today’s business is stressed out. Economic realities have created yet another new business model. It’s more necessary than ever to devise ways to stretch fewer resources into higher profits. Today’s mantra: “Do more with less.” And while balancing these opposing forces, customers, the […]

How to use Measurements and Statistics to Create a Winning Call Center Operation   If you believe call centers are statistics driven, then you are right on the money. Today’s fantastic CRM (Customer Relationship Management) packages allow management to enjoy a complete grasp on performance in the call center. In turn, these platforms benchmark past, […]

Up-Sell, Cross-Sell and Bundling – Using the telephone to increase performance and results. Your telephone sales and customer care departments are more then just standalone elements to your organization. They are integrated units that can work together to build your sales successes. Together, your team can sell more products and services and utilize your database […]

How a Best-Practices Training Organization Can Make the Difference in Call Center Performance If your telephone agents are the glue that drives performance in the call center, how did they become that way? Sure, natural talent is always a factor. As is terrific candidate recruiting and excellent hiring. But, more than likely, the performance of […]

Structuring your telemarketing program to meet business objectives   Yesterday’s telemarketing campaigns have collided with today’s new regulations. From in-house organizations to national outbound service agencies, senior management is restructuring its game plan to meet FTC guidelines. The new “Do Not Call” registry has changed the landscape of telemarketing. The challenges are daunting. Consumers that […]